Adam Health LLC - Terms of Use
Last Updated: [November 16, 2025]
IMPORTANT NOTICE: PLEASE READ THESE TERMS CAREFULLY
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Adam Health LLC (“Adam Health,” “we,” “us,” or “our”) governing your access to and use of our telehealth platform, website, mobile applications, and related services (collectively, the “Services”).
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
1. ACCEPTANCE OF TERMS
1.1 Binding Agreement
These Terms constitute a binding legal agreement between you and Adam Health LLC, a Delaware limited liability company headquartered in [Your Location]. Your use of our Services indicates your unconditional acceptance of these Terms.
1.2 Modifications
We reserve the right to modify, update, or replace these Terms at any time. Material changes will be communicated through prominent notice on our platform or via email. Continued use after modifications constitutes acceptance of updated Terms.
1.3 Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.
2. DESCRIPTION OF SERVICES
Adam Health provides a comprehensive telehealth platform connecting users with licensed healthcare providers for consultation, diagnosis, treatment recommendations, and prescription services in the following specialties:
- Sexual health and wellness
- Hair loss treatment (male and female pattern baldness)
- Weight management and metabolic health
- Longevity and preventive care
2.2 Scope of Services
Our Services include but are not limited to:
- Online medical consultations via secure video, phone, or messaging
- Electronic prescription management and pharmacy coordination
- Laboratory test ordering and result interpretation
- Treatment plan development and monitoring
- Health education and wellness resources
- Care coordination with your existing healthcare providers
2.3 Not Emergency Services
IMPORTANT: Our Services are NOT for medical emergencies or urgent care situations. If you believe you are experiencing a medical emergency, immediately call 911 or go to the nearest emergency room.
3. USER ACCOUNTS AND REGISTRATION
3.1 Account Creation
To access our Services, you must create an account providing accurate, complete, and current information including:
- Full legal name and date of birth
- Valid email address and phone number
- Complete medical history and current medications
- Insurance information (if applicable)
- Government-issued identification verification
3.2 Account Security
You are responsible for:
- Maintaining confidentiality of your account credentials
- All activities occurring under your account
- Immediately notifying us of unauthorized use or security breaches
- Ensuring accurate and up-to-date account information
3.3 One Account Per User
Users may maintain only one active account. Multiple accounts will be terminated without notice.
4. TELEHEALTH CONSENT AND ACKNOWLEDGMENTS
By using our Services, you consent to receiving healthcare services via telehealth technologies. You understand that:
- Telehealth involves electronic communication of medical information between you and healthcare providers
- The same confidentiality protections apply as in-person visits, but electronic transmission cannot be guaranteed 100% secure
- Technical limitations may affect consultation quality, including video/audio delays, connectivity issues, or equipment failures
- Your healthcare provider may determine that telehealth is inappropriate for your condition, requiring in-person consultation
4.2 Technology Requirements
You are responsible for ensuring:
- Compatible device (computer, tablet, or smartphone) with camera and microphone
- Stable internet connection with minimum bandwidth requirements
- Updated web browser or mobile application
- Private, secure environment for confidential medical consultations
You acknowledge that Adam Health may utilize:
- Artificial intelligence for clinical decision support and documentation
- Automated tools for appointment scheduling and reminders
- Digital therapeutics and monitoring devices
- Electronic health record systems and data analytics
5. MEDICAL SERVICES AND PROVIDER RELATIONSHIPS
5.1 Provider Qualifications
All healthcare providers in our network are:
- Licensed to practice medicine in their respective states
- Board-certified or board-eligible in their specialties
- Credentialed through our comprehensive verification process
- Subject to ongoing quality monitoring and performance reviews
5.2 Provider-Patient Relationship
- Your relationship is directly with your assigned healthcare provider, not Adam Health LLC
- Providers maintain independent professional judgment in all clinical decisions
- We do not interfere with or influence clinical decision-making processes
- Continuity of care depends on provider availability and your geographic location
5.3 Treatment Limitations
Our providers may decline to provide certain treatments including:
- Controlled substances and potentially addictive medications
- Treatments requiring physical examination or procedures
- Complex conditions requiring specialized in-person care
- Services outside their scope of practice or state licensing
6. PRESCRIPTION SERVICES
6.1 Prescription Policy
- Providers may prescribe medications when clinically appropriate and legally permissible
- All prescriptions are at the sole discretion of licensed healthcare providers
- We do not guarantee prescription of any specific medication
- Certain medications may require additional verification or documentation
6.2 Pharmacy Relationships
- We work with licensed pharmacies to fulfill prescriptions
- You may choose your preferred pharmacy from our network
- Prescription transfers are subject to pharmacy policies and state regulations
- Medication costs and insurance coverage vary by pharmacy and plan
6.3 Compounded Medications
Some treatments may involve compounded medications prepared by licensed compounding pharmacies. You consent to:
- Use of compounded medications when prescribed
- Understanding that compounded medications are not FDA-approved
- Additional risks associated with custom medication preparation
7. PRIVACY AND DATA PROTECTION
7.1 HIPAA Compliance
Adam Health maintains strict compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our complete Privacy Policy describes:
- How we collect, use, and protect your health information
- Your rights regarding your medical records
- Circumstances where information may be disclosed
- Security measures implemented to protect your data
7.2 Data Security
We implement industry-standard security measures including:
- End-to-end encryption for all communications
- Secure data storage with regular backups
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
7.3 Third-Party Disclosures
We may share your information with:
- Healthcare providers involved in your care
- Pharmacies fulfilling your prescriptions
- Laboratories processing your tests
- Insurance companies for coverage verification
- Regulatory authorities as required by law
8. PAYMENT AND BILLING
8.1 Fees and Charges
Our fee structure includes:
- Consultation fees vary by provider type and service complexity
- Subscription plans available for ongoing care management
- Additional charges for specialized services or expedited consultations
- All fees are disclosed before service delivery
8.2 Payment Methods
We accept:
- Major credit and debit cards
- Health Savings Account (HSA) and Flexible Spending Account (FSA) cards
- Select insurance plans (coverage varies)
- Digital payment platforms where available
8.3 Insurance Coverage
- We work with select insurance providers
- Coverage verification is performed before services
- You are responsible for copayments, deductibles, and non-covered services
- Prior authorization may be required for certain treatments
8.4 Refund Policy
- Full refunds available if consultation is declined by provider
- Partial refunds for technical failures preventing service delivery
- No refunds for completed consultations or prescribed treatments
- Subscription cancellations follow specific terms outlined at purchase
9. USER OBLIGATIONS AND PROHIBITED CONDUCT
You agree to provide complete, accurate, and current information about:
- Personal identification and contact details
- Medical history and current health status
- Medications and supplements you are taking
- Allergies and adverse reactions
- Previous medical treatments and surgeries
9.2 Prohibited Activities
You may not:
- Use our Services for illegal or fraudulent purposes
- Share your account credentials with others
- Attempt to access unauthorized systems or data
- Use our platform to distribute harmful content
- Impersonate healthcare providers or staff
- Interfere with our Services’ normal operation
9.3 Compliance with Treatment Plans
You are responsible for:
- Following prescribed treatment plans and medication schedules
- Attending scheduled appointments or providing timely cancellation
- Communicating changes in your health status
- Reporting adverse reactions or concerns promptly
10. INTELLECTUAL PROPERTY
10.1 Ownership
All content, features, and functionality of our Services are owned by Adam Health LLC and protected by:
- United States and international copyright laws
- Trademark and service mark protections
- Trade secret and proprietary information laws
- Patent protections where applicable
10.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:
- Reproduce, distribute, or create derivative works
- Reverse engineer or attempt to extract source code
- Use our trademarks or branding without permission
- Remove copyright or proprietary notices
11. DISCLAIMERS AND LIMITATION OF LIABILITY
11.1 Medical Disclaimers
- Our Services are not a substitute for emergency medical care
- Healthcare providers are independent contractors, not employees
- Treatment outcomes cannot be guaranteed
- Individual results may vary significantly
- Our Services may not be appropriate for all conditions
11.2 Technology Disclaimers
- We do not guarantee uninterrupted access to our platform
- Technical limitations may affect service quality
- Data transmission cannot be guaranteed 100% secure
- Third-party integrations are subject to their own terms
11.3 Limitation of Liability
To the maximum extent permitted by law, Adam Health LLC shall not be liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Personal injury or property damage
- Damages exceeding the amount paid for our Services in the 12 months preceding the claim
11.4 Indemnification
You agree to indemnify and hold harmless Adam Health LLC from any claims, damages, or expenses arising from:
- Your use of our Services
- Your violation of these Terms
- Your infringement of any rights of others
- Your violation of applicable laws or regulations
12. STATE-SPECIFIC PROVISIONS
12.1 California Residents
California Civil Code Section 1789.3 requires us to provide:
- Contact information for California Department of Consumer Affairs
- Notice that complaints may be filed with the department
- Specific consumer rights under California law
12.2 Texas Residents
Texas law requires specific disclosures regarding:
- Provider licensing information
- Complaint procedures with Texas Medical Board
- Telemedicine regulations compliance
12.3 New York Residents
New York Public Health Law Article 29-I requirements include:
- Specific informed consent language
- Provider credentialing disclosures
- Emergency procedure protocols
12.4 Florida Residents
Florida Statute 456.47 mandates:
- Standard of care equivalency disclosures
- Patient record access requirements
- Specific telehealth consent elements
13. DISPUTE RESOLUTION
13.1 Arbitration Agreement
Any dispute arising from these Terms or our Services shall be resolved through binding arbitration administered by the American Arbitration Association. You waive your right to participate in class action lawsuits or class-wide arbitration.
13.2 Arbitration Procedures
- Arbitration will be conducted in [Your Location] unless otherwise agreed
- One arbitrator will be selected according to AAA rules
- Discovery will be limited as allowed by the arbitrator
- The arbitrator’s decision will be final and binding
13.3 Exceptions
The arbitration requirement does not apply to:
- Disputes within small claims court jurisdiction
- Requests for injunctive relief
- Matters subject to state medical board proceedings
- Criminal matters or regulatory enforcement actions
13.4 Governing Law
These Terms are governed by the laws of [Your State], without regard to conflict of law principles. For users in other jurisdictions, mandatory consumer protection laws may apply regardless of choice of law.
14. TERMINATION AND SUSPENSION
14.1 Termination by User
You may terminate your account at any time by providing 30 days written notice. Termination does not relieve you of obligations incurred prior to termination.
14.2 Termination by Adam Health
We may terminate or suspend your account for:
- Violation of these Terms or applicable laws
- Failure to pay for services
- Suspected fraudulent or abusive behavior
- Provider request due to clinical inappropriateness
- Business discontinuation or regulatory requirements
14.3 Effect of Termination
Upon termination:
- Your access to Services will be immediately revoked
- We may delete your account data after required retention periods
- Sections intended to survive termination remain in effect
- You remain liable for outstanding charges or obligations
15. MODIFICATIONS TO SERVICES
15.1 Service Changes
We continuously update and improve our Services. We reserve the right to:
- Add, modify, or remove features and functionality
- Change pricing and fee structures with appropriate notice
- Discontinue specific services or provider relationships
- Update clinical protocols and treatment guidelines
15.2 Beta Features
New features may be released in beta status with:
- Limited functionality or reliability
- Modified support terms
- Specific testing and feedback requirements
16.1 Customer Support
For questions about these Terms or our Services:
16.2 Legal Notices
All legal notices should be sent to:
16.3 Reporting Violations
Report Terms of Use violations to: compliance@adamhealth.com
17. MISCELLANEOUS PROVISIONS
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Adam Health LLC regarding our Services.
17.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
17.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliated entity.
17.5 Force Majeure
Neither party is liable for failure to perform obligations due to causes beyond their reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
17.6 Headings
Section headings are provided for convenience only and do not affect interpretation of these Terms.
BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.
This document was last updated on November 16, 2025. Adam Health LLC reserves the right to modify these terms at any time.